EXPERIENCE ENGINE / EVENT SHOPPING

Event Shopping System

From food and drinks to merchandise, make shopping part of the event experience. Give attendees a clear view of their balance and your team a purchasing flow they can follow.

Request a demo See how it works

Illustrative scene of an attendee presenting an event wristband to a food vendor’s payment terminal — Illustrative event scene and sample interface. Amounts are examples to explain the journey.

01Balance and attendee experience02Products and sales points03Records and reconciliation

FROM LOADING TO RECONCILIATION

Three steps. One connected shopping journey.

Attendees see their balance. Vendors see their orders. Organisers see the records. Explore what each step means through the same example.

Try the example: choose a loading amount to see the balance change.

Example loading amountTRY 500

Prepare the balance

Agree where and how attendees can load funds. Make the available methods and loading points clear before they arrive.

CoffeeTRY 60

WaterTRY 20

Purchase totalTRY 80

Complete the purchase

The vendor checks the products and amount with the attendee. The transaction follows the device and payment setup agreed for your event.

Remaining balanceTRY 420

TRY 500 − TRY 80 = TRY 420

Keep records distinct

Follow loading, purchases, and remaining balances separately. Handle cancellations and refunds under the published event rules.

This interactive example does not load funds or make a payment. Methods, device compatibility, and refunds depend on the selected provider and event configuration.

ONE JOURNEY, THREE PERSPECTIVES

Clarity for everyone involved.

Connect the attendee experience, the sales point, and the operations team. Switch perspectives to explore the example.

Attendee experience

Know the balance. Get back to the event.

Where can I load funds? How do I make a purchase? Who handles balance questions? Bring these answers into a journey attendees can easily follow.

Balance and transaction information
Wristband, card, or compatible mobile flow
Clear refund and support conditions

Explore the event mobile app

eventIQ / Attendee viewExample

Wristband •• 0041Active

Available balance

TRY 420

Loaded TRY 500Purchases TRY 80

Latest purchase

Coffee pointCoffee + Water

−TRY 80

Remaining balances are subject to the event’s published refund conditions and request process.

At the sales point

Products, prices, and orders in one place.

Keep it clear what is being sold and which vendor owns each transaction. Give your team a working setup with defined products, prices, and responsibilities.

Products by vendor and sales point
Order amounts checked with attendees
Defined promotion and complimentary rules

Discuss your shopping setup

eventIQ / Sales pointExample

Sales pointCoffee point

POS / 01

Example order #0041

Coffee1 × TRY 60

Water1 × TRY 20

Purchase totalTRY 80

Purchase recordWristband

Operations and reconciliation

Loading, sales, and balances. Clearly separated.

Review funds loaded separately from sales revenue. Follow vendor and product records, and prepare end-of-event reconciliation by transaction type.

Sales records by vendor and product
Separate loading, purchases, and refunds
Sales data for stock and staffing decisions

Explore data and insights

eventIQ / Transaction recordsExample

Transaction recordsRecord type

Transaction records — Example
Record	Point	Amount
LoadingEX-001	Loading point	TRY 500
PurchaseEX-002	Coffee point	TRY 80

2 records shown

Remaining balanceTRY 420

Remaining balances are not sales revenue. Refund eligibility and methods follow the event’s published rules.

BUILT AROUND YOUR EVENT

A better experience starts before doors open.

A concert, trade show, campus event, or corporate gathering. Plan the purchasing setup around your venue, audience, and vendor structure.

Talk through your event

Methods and venue preparation

Online and onsite loading, wristbands or cards, terminals, connectivity, and support points. Confirm compatible options with the provider and test before opening.

Promotions and complimentary allowances

Define discounts and complimentary entitlements for guests, staff, and partners. Agree eligible products, validity periods, and usage limits before sales begin.

Refunds and event close

Publish remaining-balance conditions, request windows, and support channels before attendees load funds. Use distinct records for vendor reconciliation and refund tracking.

Frequently asked questions

Is this only for festivals?

No. The shopping journey can be planned for concerts, fairs, sports events, campus events, and corporate gatherings with multiple sales points. Venue layout and expected demand determine the setup.

Are all payment methods included in every event?

Available loading and payment methods depend on the agreed provider, equipment, and integration. Confirm online, cash, bank card, mobile, and wristband requirements during planning.

How are unused balances refunded?

The organizer defines and communicates eligibility, timing, and the request route for the agreed payment setup. Automatic refunds should only be promised when the selected provider and event configuration support them.

What should we plan for connectivity and lost wristbands?

Review venue coverage, terminal requirements, and the support procedure before the event. Offline operation and balance recovery depend on the selected equipment, account linkage, and provider; confirm them during setup.

Connect shopping to the rest of the attendee journey

Get started

Plan the shopping operation around your event

Share your venue, expected attendance, vendor structure, and payment requirements. Walk through the attendee journey and the reporting your team needs.

Request a demo Take the platform tour

Check-inLive

862/ 1,248

CalendarBooked

Tue14

eventIQ demo · 14:00

Demo · your workflow